Career profileProduct manager with eight years of experience building digital services for New Zealand businesses. Combines customer research, commercial judgement and hands-on delivery, with a focus on subscription payments, marketplace search and leading cross-functional teams.
Key skillsProduct strategy · Customer research · Roadmap planning · Experiment design · Agile delivery · Stakeholder management · SQL and product analytics
Work experienceSenior Product Manager
Xero · Wellington · Mar 2021 – Present
Lead the payments squad across web and mobile, partnering with engineering, design and customer support to improve the subscription experience.
• Grew subscriptions 40% year on year by improving onboarding and simplifying the path from trial to paid plan.
• Reduced churn by a third in twelve months through customer interviews, payment recovery improvements and targeted experiments.
• Introduced a shared product scorecard and quarterly planning process, giving the team clear priorities and measurable outcomes.
Associate Product Manager
Trade Me · Auckland · Feb 2018 – Feb 2021
Worked with designers and engineers on marketplace discovery, translating buyer research and search data into delivery priorities.
• Launched search filters that helped buyers narrow results by location, price and item condition.
• Set up regular usability sessions and release reviews to turn customer feedback into practical improvements.
EducationBachelor of Commerce, Information Systems
University of Otago, Dunedin · 2013 – 2016